Privacy Policy

Effective Date: October 12, 2026

Fenvilo (“we,” “us,” or “our”) is committed to respecting your privacy and handling personal information responsibly. This Privacy Policy explains how information is collected, used, stored, and disclosed when you visit fenvilo.com, make a purchase, or interact with our customer service team.

Please review this policy to understand our information practices and the choices available to you. Any collection or processing of personal information will be subject to applicable legal requirements.

1. Information We May Collect

The information we collect depends on how you interact with our online store and the services you use.

Information Provided by Customers

When placing an order, creating an account, or contacting us, you may provide information such as:

• Name and contact details, including email address and telephone number.
• Billing and shipping addresses.
• Order history, purchased products, and transaction references.
• Account details and preferences, if account registration is available.
• Messages, feedback, and documents submitted to customer service.
• Newsletter subscriptions and marketing preferences.

Payment transactions are handled through the payment services available at checkout. The payment details accessible to Fenvilo depend on the payment provider and method selected.

Technical Information

When you browse our website, certain technical information may be collected automatically, including:

• IP address and approximate location information.
• Browser type, device type, and operating system.
• Pages visited and interactions with website features.
• Visit dates, timestamps, and referral sources.
• Cookie identifiers and related usage information.

We use this information to maintain website functionality, identify technical issues, improve the shopping experience, and help protect our services from suspicious activity.

2. How We Use Collected Information

Fenvilo may use personal information for legitimate business purposes, subject to applicable law and any required consent.

These purposes include:

Order processing and delivery

• Confirming purchases and processing transactions.
• Preparing orders and coordinating shipment.
• Sending order confirmations and delivery notifications.

Customer assistance

• Responding to customer inquiries.
• Reviewing complaints and product-related concerns.
• Providing updates about orders, refunds, or other requests.

Website operations

• Maintaining website performance and functionality.
• Understanding customer interactions with our store.
• Identifying errors and improving available features.

Security and fraud prevention

• Detecting potentially fraudulent transactions.
• Protecting customer accounts and website systems.
• Investigating suspicious or unauthorized activities.

Marketing and communications

• Sending promotional content where permitted.
• Measuring the effectiveness of marketing campaigns where applicable.
• Managing subscription preferences and opt-out requests.

Legal and administrative purposes

• Maintaining required business records.
• Responding to lawful requests.
• Meeting applicable regulatory and legal obligations.

3. Cookies and Related Technologies

Fenvilo may use cookies and similar technologies to support website functions and understand how visitors interact with our store.

Depending on the technologies enabled, cookies may help us:

• Preserve shopping cart contents during browsing.
• Remember selected settings and preferences.
• Improve website navigation and security.
• Analyze traffic and website performance.
• Measure advertising results where applicable.

You may manage available cookie preferences through our website's consent controls or your browser settings. Restricting certain cookies may affect some website features.

Where required by applicable law, non-essential cookies and tracking technologies will be used only after the appropriate consent has been obtained.

4. Sharing and Disclosure of Information

We may disclose personal information to third parties when necessary to provide our services, fulfill orders, or comply with legal obligations.

Service Providers

Depending on the services integrated into our store, information may be shared with providers that assist with:

• Payment processing and transaction verification.
• Inventory handling, order fulfillment, and shipping.
• Website hosting and technical maintenance.
• Email delivery and customer support.
• Website analytics and fraud prevention.

These providers receive information as needed for their respective functions and may be subject to contractual or legal requirements governing their handling of personal information.

Advertising and Analytics Partners

If third-party advertising or analytics tools are enabled, those providers may collect or receive information through cookies, pixels, SDKs, or similar technologies.

Such information may be used to measure website activity, evaluate advertising performance, or improve marketing campaigns.

If Fenvilo uses AppLovin services, the applicable processing activities may be subject to AppLovin's privacy practices:

https://legal.applovin.com/privacy

This reference should be retained only if the relevant AppLovin service is actually used on the website.

Legal and Security Disclosures

We may disclose information when required by law or when reasonably necessary to respond to lawful requests, investigate suspected fraud, enforce applicable terms, or protect our customers, business, and website systems.

We do not sell personal information for unrelated third-party marketing purposes. Any activities classified as a sale, sharing, or targeted advertising under applicable privacy legislation will be handled according to the requirements of the relevant jurisdiction.

5. Managing Your Personal Information

Depending on your location and applicable law, you may have rights concerning the personal information we hold about you.

These rights may include:

• Requesting access to personal information.
• Correcting inaccurate or incomplete records.
• Requesting deletion of eligible information.
• Withdrawing consent where processing is based on consent.
• Opting out of promotional communications.
• Requesting information about certain processing or disclosure activities.
• Exercising other rights provided by applicable privacy laws.

You can unsubscribe from marketing emails by following the instructions included in those messages, where available.

For privacy-related requests, please contact:

Email: service@fenvilo.com

Phone: +1 9702872237

We may need to verify your identity before responding to certain requests. All requests will be reviewed in accordance with applicable law and any relevant legal exceptions.

6. Data Security and Retention

We use reasonable technical, administrative, and organizational safeguards designed to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.

However, no electronic transmission or storage method can guarantee absolute security.

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, including processing transactions, providing customer support, maintaining records, resolving disputes, and complying with legal obligations.

The appropriate retention period depends on the type of information, the purpose of processing, and any applicable statutory requirements. When information is no longer needed, we take appropriate steps to delete it or otherwise handle it in accordance with applicable law.

7. Children's Privacy

Fenvilo's website is not intended for children under 13 years of age, and we do not knowingly collect personal information directly from children under that age.

If you believe a child has submitted personal information to us, please contact our customer service team. We will review the matter and take appropriate steps as required by law.

Where local regulations establish additional protections or a different age threshold, the applicable requirements will take precedence.

8. International Processing of Information

To operate our online store, we may work with service providers located in countries or regions outside your place of residence.

Consequently, personal information may be processed in other jurisdictions for payment services, website operations, customer communications, analytics, and order fulfillment.

Where applicable law requires safeguards for international transfers, we will implement the measures required by that law.

9. External Links and Third-Party Services

Our website may include links to external websites or services operated by third parties.

These external services may maintain separate privacy policies and terms. We encourage you to review those documents before submitting information directly to a third-party provider.

Our responsibilities concerning third-party services remain subject to applicable law and the nature of our relationship with the relevant provider.

10. Updates to This Policy

We may revise this Privacy Policy to reflect changes in our operations, website features, service providers, or legal requirements.

Any revised version will be published on this page with an updated effective date.

Where required by law, we will provide additional notice or obtain consent before implementing changes that require it.

We recommend reviewing this page periodically to remain informed about how your information is handled.

11. Contact Information

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or need clarification about our data practices, please contact us.

Website: https://fenvilo.com

Operated by: Shenzhen Junshuo Network Technology Co., Ltd.

Business License Entity: Shenzhen Junshuo Network Technology Co., Ltd.

Email: service@fenvilo.com

Phone: +1 9702872237

Address: Room C2206, Block ABCD, Building 3, Tian'an Cloud Valley Industrial Park, Gangtou Community, Bantian Subdistrict, Longgang District, Shenzhen, Guangdong Province, China

For purchase-related inquiries, please include your Order ID and the email address used during checkout. Avoid including unnecessary sensitive personal information in ordinary email communications.

Thank you for choosing Fenvilo. We value your trust and are committed to handling personal information responsibly.