Fenvilo Shipping Policy

Effective Date: September 2026

At Fenvilo, we aim to make every delivery clear, convenient, and reliable. This policy explains how orders are prepared, how shipping costs are calculated, when tracking information becomes available, and what to do if a delivery issue arises.

For shipping-related questions, please contact service@fenvilo.com and provide your Order ID and checkout email address.

1. Order Handling & Preparation

After an order is successfully placed, our fulfillment team begins preparing the purchased items for dispatch. Products are checked and packaged before being handed over to the shipping carrier.

• Standard Processing: Please allow approximately 1–3 business days for order preparation.
• Weekends & Public Holidays: Orders placed on non-business days are generally processed starting on the next business day.
• Dispatch Confirmation: A shipping notification will be sent after dispatch, with tracking details provided when available.

Processing times may vary during busy periods or when additional order verification is necessary.

2. Shipping Fees & Delivery Estimates

Fenvilo offers international shipping to eligible destinations.

Our standard shipping charge is $5.99 USD per order. Any applicable shipping fees and eligible discounts will appear in the checkout summary before payment is completed.

After dispatch, international orders generally require 10–20 business days to arrive. Actual delivery times depend on the destination, transportation arrangements, customs clearance, and local courier services.

Please remember that the transit estimate begins after dispatch, not when the order is first placed. The stated timeframe is an estimate and does not guarantee delivery on a specific date.

3. Where We Ship From

To support efficient fulfillment, Fenvilo may dispatch orders from different warehouse locations according to inventory availability and destination requirements.

Orders containing multiple products may therefore be shipped separately. If your purchase is divided into multiple parcels, each shipment may have its own tracking number and delivery schedule.

Please check all shipping notifications before reporting an item as missing.

4. Tracking Your Delivery

Once your parcel has been handed over to the carrier, you will receive a shipping notification containing your tracking number when the information is available.

You can follow your shipment through the carrier's official tracking website or a third-party tracking service such as 17TRACK.

Please allow 24–72 hours after dispatch for tracking information to appear or begin updating. During this period, the carrier may be registering the parcel in its system.

If your tracking number remains unavailable beyond this period, contact service@fenvilo.com with your Order ID and tracking number, if available.

5. Delivery Delays & Customs Processing

Although we work to maintain the estimated delivery schedule, some shipments may experience delays caused by circumstances outside our direct control.

These may include:

• Customs inspections or import clearance procedures
• Severe weather or natural events
• International transportation interruptions
• Local courier backlogs or regional service disruptions
• Public holidays and other operational limitations

Such circumstances may extend the delivery period beyond the original estimate. If a significant delay occurs, you may contact our support team for assistance.

6. Updating an Order Before Dispatch

If you notice an incorrect delivery address or need to request an order amendment, please contact us as soon as possible, preferably within 12 hours of placing your order.

Send an email to service@fenvilo.com with the subject line:

Urgent: Order Update Request

Include the following details:

• Order ID
• Email address used at checkout
• Current shipping information
• Corrected address or requested change

We will review the request and attempt to make the adjustment if the order has not progressed too far into fulfillment. Changes cannot be guaranteed once packing or dispatch procedures have begun.

If the parcel has already left the warehouse, please contact the carrier to ask whether rerouting or address correction is available.

7. Failed Deliveries & Uncollected Packages

If a delivery attempt is unsuccessful, the carrier may offer redelivery, collection from a local facility, or other available arrangements.

Customers should monitor delivery notifications and follow the carrier's instructions to avoid unnecessary delays.

An incorrect address, missed delivery attempts, failure to collect a parcel, or lack of response to carrier notices may prevent successful delivery. If a parcel is held or returned, please contact service@fenvilo.com so we can review the circumstances.

Any additional charges or available remedies will be assessed according to the specific situation, applicable store policies, and relevant law.

8. When Tracking Stops Updating

Tracking records may remain unchanged while a parcel is traveling between logistics hubs or awaiting its next carrier scan.

If the last tracking update occurred within the previous seven days, the shipment may still be progressing through the delivery network.

If there have been more than seven consecutive days without a tracking update, please contact our customer service team to request a status review.

Email service@fenvilo.com with your Order ID, tracking number, and checkout email address. We will review the available information and determine whether further investigation with the shipping provider is appropriate.

A temporary lack of tracking updates does not, by itself, establish that a parcel has been lost.

9. Missing Packages & Delivery Disputes

If a Carrier Confirms a Package Is Lost

Please send us the relevant order and tracking information if the carrier confirms that a parcel has been lost in transit.

Fenvilo will review the available carrier information and assess the appropriate next steps under the applicable policy and consumer protection requirements.

If Tracking Shows "Delivered"

If your tracking status indicates successful delivery but you cannot locate the package, we recommend checking:

• Your designated delivery location, mailbox, porch, or entrance
• Whether another household member or authorized recipient accepted the parcel
• Whether the carrier left the package with a neighbor or at a collection point
• Any delivery notes or photographs provided by the carrier

If the parcel remains missing, contact the carrier and notify service@fenvilo.com so the case can be reviewed.

A delivery confirmation will be considered alongside the available evidence and circumstances. It does not automatically exclude further investigation or any remedy required by applicable law.

10. Import Duties & Destination Requirements

International orders may be subject to customs duties, VAT, import taxes, or other charges imposed by the destination country's authorities.

Unless the checkout information states otherwise or applicable law requires a different arrangement, these charges may be payable by the recipient.

Customers are encouraged to check local import requirements before ordering and to provide a complete, accurate shipping address at checkout.

11. Additional Shipping Conditions

To help ensure a smooth delivery experience, please keep the following points in mind:

• Processing and delivery estimates are not guaranteed arrival dates.
• Shipping charges are displayed during checkout before payment is finalized.
• Multiple products may arrive in separate packages.
• Tracking updates depend on the carrier's scanning and reporting systems.
• Customers should monitor carrier notifications and provide accurate delivery information.
• Shipping claims and delivery disputes are reviewed according to the available evidence and applicable law.

Nothing in this policy is intended to waive or limit consumer rights that cannot legally be excluded.

12. Contact Fenvilo

For assistance with shipping arrangements, tracking updates, address corrections, or delivery concerns, please contact our customer service team.

Email: service@fenvilo.com

Website: https://fenvilo.com

To help us review your inquiry efficiently, please provide your Order ID, the email address used at checkout, and your tracking number if one has been issued.

Thank you for shopping with Fenvilo. We appreciate your patience and are committed to providing clear communication throughout the delivery process.