Shipping policy

This policy describes how Fenvilo handles order processing, dispatch, and delivery estimates. Please review the information below before completing your purchase.

Order processing time

Orders are generally prepared for dispatch within 1–3 business days. Business days exclude weekends and public holidays. Processing may take longer during high-volume periods, when order details need to be verified, or when additional information is required to complete an order.

Estimated transit time

After dispatch, estimated transit time is 15–30 business days. This is an estimate rather than a guaranteed delivery date. Actual delivery may vary depending on destination, carrier operations, customs clearance, weather, seasonal demand, local delivery conditions, and other factors outside our reasonable control.

Shipping fees

Available delivery methods and shipping charges, if any, are displayed during checkout before payment. Please review the shipping option and total order cost shown at checkout before placing an order.

Tracking and delivery updates

Where tracking is available, tracking details will be sent to the email address supplied at checkout after the order has been dispatched. Carrier tracking information may not appear immediately; allow time for the first carrier scan and subsequent updates.

Incorrect address or delivery concern

Please review your shipping address carefully before submitting your order. If you notice an error, contact us promptly. Address changes cannot be guaranteed once an order has entered fulfillment or has been handed to the carrier.

If a parcel appears delayed, missing, or incorrectly delivered, contact service@fenvilo.com with your order number and tracking details. We will review the available shipment information and advise on the next steps.

International shipments

Depending on the destination, an order may be subject to import duties, taxes, customs charges, or other local fees. Responsibility for such charges depends on the shipping arrangement and applicable local rules. Customers should review any requirements that may apply in their destination country.

Contact

Email: service@fenvilo.com | Phone: +1 3412042359